Refund Policy

Effective 27 October 2026. Applies to CallFlow Pro and CallFlow company licences.

What you're buying

CallFlow Pro and company licences are one-time purchases. There's no subscription, so there's nothing to cancel: you pay once, and the licence doesn't expire or renew. You can also try every Pro feature free for 14 days in the editor before buying.

Refunds

If CallFlow Pro isn't what you expected, you can have a full refund within 14 days of purchase, no reason required. After 14 days we'll still refund if it doesn't work as described and we can't fix it for you.

How to ask

Licences are sold by Paddle as Merchant of Record, so Paddle processes refunds and returns the money to your original payment method. Either route works:

• Email hello@smallhours.works with your Paddle receipt or order number, and we'll ask Paddle to refund you.
• Contact Paddle directly through the receipt they emailed you, or at paddle.net.

Refunds usually show on your statement within 5–10 business days, depending on your bank.

After a refund

Please stop using the refunded key. The free version of CallFlow, with your collections, environments and history, stays yours.

Contact

CallFlow is published by Small Hours (Alexey Kouzmitch, sole proprietor). Email hello@smallhours.works. Postal address:
Small Hours
11 Apex Drive, Suite 300A #393
Marlborough, MA 01752, United States